Privacy Policy

Introduction

Stop and Shine Mobile Detail ("we," "our," or "us") operates an SMS-based booking service for automotive detailing appointments. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

Information We Collect

When you use our SMS booking service, we may collect the following information:

• Phone Number: Your mobile phone number used to communicate with our service
• Name: Your name for booking identification
• Vehicle Information: Details about your vehicle (make, model, year) for service purposes
• Appointment Details: Date, time, and service preferences
• Message Content: The content of SMS messages exchanged with our booking assistant
• Location: Service address or location where detailing will be performed

How We Use Your Information

We use the information we collect to:

• Process and manage your booking requests
• Send appointment confirmations and reminders via SMS
• Communicate with you about your scheduled services
• Improve our booking service and customer experience
• Respond to your inquiries and provide customer support

SMS Consent & Communication

By texting our service number or providing your phone number through our website, you consent to receive SMS messages from Stop and Shine Mobile Detail related to:

• Booking confirmations and appointment details
• Appointment reminders
• Service updates and notifications
• Responses to your inquiries

Message frequency varies based on your booking activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any message from our service
• Contacting us directly at the email or phone number below

After opting out, you will receive one final confirmation message. You may opt back in at any time by texting START or initiating a new conversation.

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel for legitimate business purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Conversation history may be retained to improve service quality and for record-keeping purposes.

Third-Party Services

We use trusted third-party services to operate our SMS booking system, including telecommunications providers and cloud hosting services. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: